How RFPropel collects, uses, and protects your information.
RFPropel is committed to protecting your data. We process confidential RFP documents on your behalf and take that responsibility seriously. This policy explains exactly what we collect, why, and how we keep it safe.
RFPropel ("we", "our", "us") is a software-as-a-service platform for RFP response management. Our registered address is in Bengaluru, India. For privacy-related queries, contact us at info@rfpropel.com.
When you create an account, we collect your name, work email address, company name, and job title. This is used to create and manage your account and communicate with you about the service.
To provide the core service, you upload RFP documents and create response content (your knowledge base, draft responses, and final proposals). This content is stored securely in your isolated workspace and is never shared with other customers or used to train AI models.
We collect information about how you use RFPropel, including features accessed, actions taken, session duration, and error logs. This helps us improve the product and diagnose technical issues.
Payment details are processed by our third-party payment provider. We do not store credit card numbers or full payment details on our servers. We retain billing records (amount, date, plan) for accounting purposes.
If you contact us by email or through our feedback portal, we retain those communications to respond to your query and improve our support.
If you are located in the European Economic Area, we process your personal data under the following legal bases:
We do not sell your data. We share data only with the following categories of third parties, under appropriate data processing agreements:
We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of RFPropel, our users, or the public.
We retain your account data and uploaded content for as long as your account is active. If you close your account, we will delete your personal data and RFP content within 30 days, except where we are required to retain it for legal or accounting purposes (typically 7 years for financial records).
You may request deletion of your data at any time by contacting info@rfpropel.com.
We implement enterprise-grade security measures including:
No method of transmission or storage is 100% secure. In the event of a data breach affecting your personal data, we will notify you and relevant authorities as required by applicable law.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at info@rfpropel.com. We will respond within 30 days.
We use cookies and similar technologies to operate the platform, remember your preferences, and understand how the product is used. These include:
You can control cookies through your browser settings. Disabling essential cookies may prevent you from using the service.
RFPropel is operated from India and our infrastructure may process data in India, the United States, or other countries. Where we transfer data outside your country, we implement appropriate safeguards (such as Standard Contractual Clauses for EEA transfers) to ensure your data receives equivalent protection.
RFPropel is a business-to-business service and is not directed at individuals under 18. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice in the application at least 14 days before the change takes effect. Your continued use of the service after that date constitutes acceptance of the updated policy.
For any privacy-related questions, requests, or complaints:
If you are in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
This Privacy Policy was last updated on 5 August 2026. Previous versions are available upon request.